• A woman with dark hair tied back, smiling, sitting on a Pilates reformer machine in a warmly lit exercise studio, surrounded by other people exercising.

    Referral Scheme

    We offer a very generous referral scheme for our customers. Refer a friend who goes on to purchase any 5, 10, 20 block or recurring membership and receive a free credit to use on any class.

  • A woman on the floor in a gym, smiling, with a fitness tracker on her wrist. She is reaching toward a person lying on the ground. In the background, a digital scoreboard displays scores in blue and red.

    Guest Passes

    If you have a recurring Lift or Reformer Membership, either 12 credits or Unlimited, you will receive one free guest pass (bring a friend for free!) to use per month. This pass is added to each new billing/renewal month.

THINGS TO KNOW

GRIP SOCKS: You must wear grip socks to participate in our Reformer Pilates class. This is for health & safety reasons, which the teachers must enforce for insurance purposes. Please remember to bring grip socks or else we have some from MoveActive available to buy in the studio for £12.

REFORMER ROOM ARRIVAL: Upon arrival, please enter via the main building. You have your own dedicated entry and exit. Please buzz 116 to be let in. There are bathrooms as you enter. The studio is down the second right hallway. If this is your first visit, we request that you arrive five minutes before start time to take off you coat, shoes, familiarise yourself with the bed and speak with the teacher - should you need to.

LATENESS: We have a strict lateness policy. If you arrive more than two minutes late, we will not be able to allow you into class. Please contact us at hello@builtlondon.com if you have any issues and we can assist you.

PHONES + SOCIALS: We love shout outs on socials! However, if you would like to record, take photos or generally use your phone, please do so before or after class.

CANCELLATIONS: Classes: Classes have a 12 hour cancellation period. This means anything inside that window is considered a late-cancellation. The late cancellation will result in the loss of your class credit and a small £10 fee. Personal Training + 1-1s: Personal Training and 1-1’s have a 24 hour cancellation period. This means anything side this window is considered a late-cancellation and will result in the loss of your credit.

If you would like to query this please do email us at: hello@builtlondon.com and someone will assist you.