Terms and Conditions of Use
Built Studios
Last updated: October 2026
Please read these Terms and Conditions carefully before purchasing or participating in any classes, memberships, personal training sessions, programmes or events provided by Built Studios.
By purchasing our services, making a booking or attending the studio, you agree to these Terms and Conditions, subject to your statutory consumer rights.
Our aim is to provide a safe, supportive and welcoming environment where everyone can train confidently, develop their skills and enjoy being part of our community.
1. Membership Terms
1.1 Minimum Commitment Period
Unless otherwise specified at the time of purchase, our standard monthly memberships have a minimum commitment of three (3) calendar months.
Certain memberships, including promotional or fixed-term memberships, may have different commitment periods. These will be clearly stated at the time of purchase.
Early termination during a minimum commitment period may be considered in exceptional circumstances, including serious illness, injury, relocation or significant changes in personal circumstances. Requests must be made in writing and may require reasonable supporting information.
1.2 Rolling Memberships and Cancellation
After the initial commitment period, standard memberships continue on a rolling monthly basis.
You may request cancellation at any time, including during your minimum commitment period, with the cancellation taking effect once your minimum commitment and applicable billing obligations have been fulfilled.
Cancellation requests should be submitted in writing to Built Studios. Once processed, confirmation will be provided.
Membership payments already collected are not normally refundable for unused portions of a billing cycle, except where required by law.
1.3 Membership Credits
Membership credits must be used within their designated billing cycle.
Unused credits do not automatically roll over into the following month and cannot ordinarily be transferred, exchanged or refunded.
Members are responsible for managing their bookings and ensuring their credits are used before expiry.
1.4 Membership Freezes
Eligible memberships may be frozen for up to four (4) weeks in total within a 12-month period, subject to approval and the applicable membership conditions.
During a freeze, membership credits and booking privileges are temporarily suspended. Members cannot book or attend classes using a frozen membership.
Freeze requests must be submitted in advance. Retrospective freezes are not guaranteed.
Additional arrangements may be considered for exceptional circumstances, including medical reasons.
1.5 Membership Changes
Requests to upgrade, downgrade or otherwise amend a membership must be made through the studio.
Changes are subject to the membership's minimum commitment, billing arrangements and available membership options.
2. Class Credits, Blocks and Personal Training
2.1 Credit Validity
Class packs, introductory offers and personal training blocks must be used within the validity period displayed at the time of purchase.
Credits expire at the end of their stated validity period. Extensions may be considered in exceptional circumstances but are not guaranteed.
2.2 Introductory Offers
Introductory offers are intended for eligible new clients and may be limited to one purchase per person.
Credits must be used within the advertised validity period and cannot be exchanged for cash or transferred to another person unless expressly agreed.
2.3 Class Cancellation Policy
We operate a 12-hour cancellation policy across our group classes.
If you cancel less than 12 hours before your scheduled class, you will:
Forfeit the class credit associated with that booking.
Incur a £10 late cancellation fee.
The same arrangements apply to no-shows.
These charges apply regardless of whether a membership, class pack or other eligible credit was used to make the booking.
Exceptions may be considered at the studio's discretion in genuinely exceptional circumstances.
2.4 Personal Training Cancellation Policy
Personal training sessions require at least 24 hours' notice for cancellation or rescheduling.
Cancellations within 24 hours, or failure to attend, will ordinarily result in the loss of the session credit.
Exceptions may be considered in exceptional circumstances.
2.5 Studio-Initiated Cancellations
Built Studios reserves the right to cancel or amend classes where necessary, including circumstances involving instructor illness, equipment issues, safety concerns or insufficient bookings.
Our group classes generally require a minimum of two participants to proceed.
Where Built Studios cancels a class, the associated class credit will be returned or restored without penalty. Where appropriate, an alternative session or refund will be offered in accordance with applicable consumer rights.
We will endeavour to provide as much notice as reasonably possible.
3. Arrivals, Lateness and Attendance
3.1 Arriving at the Studio
Please arrive in good time for your class, allowing sufficient time to prepare and be ready to begin at the scheduled start time.
If you are attending for the first time, we recommend arriving at least five minutes early to familiarise yourself with the space and speak with your coach.
3.2 Late Arrival Policy
We operate a strict five-minute late arrival policy across both Lift and Reformer.
Clients arriving within five minutes of the scheduled start time may join their class, provided it remains safe to do so.
Clients arriving more than five minutes after the scheduled start time will not be admitted.
Where entry is refused due to late arrival, the booking will be treated as a missed session and the applicable credit and no-show charges may apply.
This policy is in place to protect client safety, minimise disruption and ensure a consistent experience for everyone.
3.3 Booking Responsibilities
Clients are responsible for managing their own bookings through our booking platform, Momence.
All bookings are subject to availability. Membership does not guarantee a place in a particular class or at a preferred time.
4. Studio Safety and Participation
4.1 Personal Responsibility
All participants must exercise reasonable care when using the studio, its equipment and facilities.
You are expected to follow instructor guidance, use equipment appropriately and remain aware of others training around you.
4.2 Health and Medical Considerations
You are responsible for informing your instructor of any relevant injuries, medical conditions, pregnancy, postnatal considerations or changes to your health that may affect your ability to participate safely.
If you have been advised to obtain medical clearance before exercising, you must do so before attending.
Please do not attend classes if you are unwell or experiencing symptoms of a potentially contagious illness.
Our coaches may recommend modifications, alternative classes or further professional assessment where appropriate.
4.3 Exercise and Injury
Exercise involves inherent physical risks, including the possibility of injury.
Participants should work within their abilities, follow coaching instructions and communicate any discomfort or concerns.
Built Studios takes reasonable steps to provide safe facilities, maintained equipment and appropriately qualified instructors.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
4.4 Equipment and Property Damage
Clients must use all equipment responsibly and in accordance with instructor guidance.
Where equipment or property is damaged through deliberate misuse or negligence, Built Studios may seek reasonable repair or replacement costs, where legally appropriate.
5. Class-Specific Rules
5.1 Reformer Pilates
Grip socks are mandatory for all Reformer Pilates classes.
Clients must follow the instructor's guidance regarding equipment setup, springs, movement progressions and safe use of the reformer.
You must remain at your designated reformer unless instructed otherwise.
Our Reformer classes are offered at different levels. Clients should select classes appropriate to their experience, ability and confidence.
Instructors may recommend an alternative class level where they believe this would provide a safer or more suitable experience.
5.2 Strength Lab and Lift Classes
All participants must follow the safety requirements of the Lift room, including:
Securing barbells with collars where required.
Maintaining appropriate distance from other participants.
Keeping lifting and walking areas clear.
Using equipment only as instructed.
Following coaching guidance regarding loading, technique and progression.
Clients must not attempt unfamiliar or higher-risk movements without appropriate instruction.
5.3 Baby-Friendly Classes
Selected classes are designated Baby-Friendly and allow parents or carers to attend with pre-crawling babies.
Babies must remain safely contained in a suitable pram, car seat, bouncer or appropriately worn sling, subject to instructor guidance. Babies must not be placed directly on the studio floor.
Parents and carers remain responsible for their baby's supervision, safety and wellbeing throughout the session.
Baby-Friendly classes are not dedicated postnatal rehabilitation classes. Those returning to exercise after childbirth are strongly encouraged to seek assessment and clearance from a qualified women's health physiotherapist.
Clients should notify the studio in advance if they intend to bring a baby and share relevant information with their coach.
Built Studios reserves the right to adapt participation arrangements where necessary for the safety of babies, clients and instructors.
5.4 Physical Corrections and Coaching
Our instructors may offer hands-on guidance or physical corrections where appropriate.
Physical contact will only take place with the client's consent. Clients are always welcome to decline hands-on assistance.
6. Studio Conduct and Etiquette
6.1 Respectful Behaviour
Built Studios is a women-centred training environment committed to providing a welcoming, respectful and supportive space.
All clients, staff and visitors are expected to treat one another with courtesy and consideration.
Harassment, discrimination, intimidation, aggressive behaviour or inappropriate conduct will not be tolerated.
Serious or repeated breaches may result in removal from a session, suspension or termination of services, subject to applicable consumer rights.
6.2 Instructor Guidance
Coaches are responsible for delivering safe and appropriately structured sessions.
Clients must follow reasonable instructions relating to safety, equipment use and class participation.
6.3 Personal Belongings
Clients are responsible for their personal belongings while attending the studio.
We recommend keeping valuables secure and avoiding bringing unnecessary items into training areas.
Built Studios is not responsible for loss or damage to personal belongings except where caused by our negligence or where liability cannot legally be excluded.
7. Lost Property
Any belongings left behind at Built Studios will ordinarily be placed in our designated Lost Property box.
Clients are welcome to look through the box or ask a member of the team for assistance in locating a missing item.
Our Lost Property box is cleared on the last day of every calendar month.
Unclaimed items may be donated, recycled or disposed of following the monthly clear-out, subject to any legal obligations relating to particular belongings.
It is the client's responsibility to check for, identify and collect any belongings left at the studio.
While we are happy to assist with enquiries, Built Studios cannot guarantee that lost items will be located or retained indefinitely.
If you are unable to collect an item before the monthly clear-out, you must email the studio in advance, clearly identifying the item and providing a proposed collection date.
Requests for extended storage must be expressly agreed by the studio. Sending an email does not automatically guarantee that an item will be held.
Unless an alternative arrangement has been confirmed, unclaimed items will be included in the scheduled monthly clear-out.
8. Security and CCTV
Built Studios may operate CCTV in designated areas for legitimate safety and security purposes, including the protection of clients, staff, visitors, equipment and studio premises, and the investigation of incidents or insurance claims.
Where CCTV is in operation:
Appropriate signage will be displayed.
Cameras will be positioned with consideration for privacy.
CCTV will not be installed in toilets or private changing areas.
Footage will be accessible only to authorised individuals.
Recordings will be stored securely and retained only for as long as reasonably necessary for their stated purpose.
Footage may be shared with relevant authorities, insurers or other authorised parties where lawful and necessary.
9. Payments, Refunds and Pricing
9.1 Payments
All memberships, class credits, blocks and personal training sessions must be paid for in accordance with the payment terms presented at purchase.
Membership payments are collected automatically through our booking and payment platform.
9.2 Failed Payments
Where a scheduled payment fails, booking privileges may be temporarily suspended until the outstanding balance is resolved.
We will endeavour to notify clients of payment issues and provide a reasonable opportunity to resolve them.
9.3 Refunds
Purchases are subject to the cancellation, expiry and refund conditions associated with the relevant service.
Refunds are not ordinarily available for unused credits, missed classes or changes of mind outside any applicable statutory cancellation rights.
Nothing in this policy affects your statutory consumer rights, including any applicable cancellation rights for purchases made online or at a distance.
9.4 Pricing Changes
Built Studios may review or amend its prices from time to time.
Any changes affecting existing recurring memberships will be communicated in advance, with reasonable notice and information about the options available to affected members.
10. Timetable, Programmes and Studio Services
10.1 Timetable Changes
Built Studios may amend class times, instructors, formats and availability to reflect operational requirements.
We will endeavour to communicate significant changes in advance.
Where a material change substantially affects a client's ability to use a purchased service, we will consider appropriate alternatives, adjustments or refunds in accordance with applicable consumer rights.
10.2 Training Programmes
Certain classes, including Strength Lab, follow structured training cycles designed to support progressive development.
Participation in a programme does not guarantee a specific physical result or performance outcome.
Clients are encouraged to attend consistently and follow appropriate progression under instructor guidance.
10.3 Specialist Programmes
Programmes such as Built For You may have additional terms relating to programme duration, appointments, check-ins, booking access and included services.
These will be communicated at the point of purchase and form part of the agreement for that programme.
11. Photography, Filming and Privacy
Built Studios may occasionally photograph or film studio activities for marketing, educational or community purposes.
We will seek appropriate consent before using identifiable client images or videos for promotional purposes.
Clients should respect the privacy of others and must not photograph or film other participants without their permission.
Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.
12. Changes to These Terms
Built Studios may update these Terms and Conditions to reflect changes to our services, operations or legal obligations.
Where changes materially affect existing clients, we will provide appropriate notice through email, our booking platform or another suitable communication channel.
Material changes to an existing agreement will be handled in accordance with applicable consumer law.
13. Contact and Queries
If you have any questions about these Terms and Conditions, your membership, bookings or studio policies, please contact Built Studios using the contact details provided on our website.
We encourage clients to raise any concerns directly with our team so that we can address them promptly and fairly.
Thank you for choosing Built Studios.
We're committed to creating a safe, supportive and welcoming space where you can build strength, develop confidence and enjoy your training.